Tour operator system
The Intres connection is a genuine online link to the tour operator Winres system. Destinations, products, and departures selected by the tour operator are viewable on the Internet. Travel options range from package travel by air to cruises, spa trips, and city getaways. Any destination or product sold as the tour operator’s own package can be put up for sale on the Internet.
Intres asks the customer where they want to go and when, and then shows available options. The customer selects a departure date, type of accommodation, and additional services. Passenger information is requested according to the type of trip. Different information is needed for trips by plane and trips by ship. If a visa is required for the destination, the necessary information will be requested.
When the reservation is ready, Intres saves it into the Winres system. The reservation is then complete, and needs no further processing in Winres unless the customer requests changes via e-mail or phone.
In addition to the basic trip (usually accommodation and transportation), additional services such as outings, dining, cabins, and local bus transportation can also be reserved.
Expansions to the Tour Operator Internet system
A tour operator system can be expanded with retailer (agent) functions, “secret agent functions” (affiliate agent), and different language versions.
A retailer clerk signs in to the Intres system with their user name and password. At this point the system already knows how commission for the travel agency is calculated, and whether it is normally invoiced or handled by direct debit. Otherwise the reservation functions just as any reservation made by a customer. The retailer does not have to pay for the reservation directly, as an invoice is created.
If the retailer is invoiced normally, Intres automatically creates a net price invoice and sends it by e-mail to the clerk who made the reservation. If the retailer uses direct debit, Intres creates a gross price invoice for the customer. The customer then pays the tour operator, who forwards sales commissions to the retailer.
Agent interface characteristics include reservation, cancellation, reservation statistics, transfer of reservations to the Winres system and agent information from the tour operator.
A tour operator can allow a retailer to add a link to the reservation system on his own website. At this time the two parties also agree on the commission received by the retailer for reservations made through this link. A customer makes a reservation, which is saved as an agent reservation in the tour operator’s system. The customer pays the tour operator for the reservation, either immediately or against the invoice sent automatically by e-mail. The tour operator then forwards the agreed commission to the retailer.
Language version and currencies
Intres functions simultaneously in four different languages. This function is necessary if the tour operator’s websites are in different languages. The Intres language is automatically selected based on the websites the customer used.
If services are offered in regions where the currency is different from the tour operator’s home currency, Intres can create a reservation breakdown by currency. Currency exchange rates are maintained in Winres for this purpose.